Gift Wrapping Service (For knife products only)
Gift wrapping service - We can wrap up to 3 knives with a Japanese pattern paper band (obi) in the middle. Please order only one service for less than 4 knives.
If you would like to separate the wrapping for 2 knives, please add 2 services to the cart.
※ The colour and pattern of the band (obi) is subject to availability. Please let us know if you have any preference.
For any other ways, please instruct us by email: info.kazsknifeonline@gmail.com.
We offer this service for knife items only.
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Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Frequently Asked Questions
Shipping
What countries do you ship to?
What countries do you ship to?
We ship orders from Melbourne. As well as everywhere within Australia, we ship to United States, Canada, New Zealand and some European countries. If your area is not listed in the checkout, please let us know.
How long will it take to receive my order?
How long will it take to receive my order?
Shipping timeframe depends on Australia Post. Parcel post shipping normally takes 1-4 days while express post shipping ensures more prompt delivery. International shipping times depend on the destination (estimated at checkout).
Do you bear import tariffs?
Do you bear import tariffs?
No, import tariff and any fees accompanying have to be paid by customers.
Returns and Refunds
How do I return a product?
How do I return a product?
First if all, please contact us by email: info@kazsknifeonline.com.au.
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unused, including all the original packaging.
Upon items returned and confirmed to be resalable, we will process a refund for the item.
How long will it take to receive my refund?
How long will it take to receive my refund?
It usually takes 3-5 business days from the time we process the refund until you receive the money.
